Is Support Provided During the Course?
Yes. We provide comprehensive support throughout your learning journey at no additional cost.
To ensure your questions are handled by the right team, we offer two dedicated WhatsApp support lines through our website:
- Technical Support – For questions about course content, API codes, calculations, or any topic you would like further clarification on.
- IT & Customer Support – For assistance with course access, login issues, payments, technical problems, or any other administrative enquiries.
You can also contact us by email if you prefer.
Continuous Course Improvement
Over the years, we have used candidates’ questions as one of our key performance indicators for improving our training materials.
Whenever students identified a topic that could be explained more clearly, we reviewed and enhanced the lesson by adding further explanations, illustrations, examples, or worked solutions. As a result, our courses have been continuously refined and updated, significantly reducing the number of technical queries we receive today.
In addition to responding to student feedback, every course undergoes at least one major review each year to ensure it remains aligned with the latest API Publication Effectivity Sheet (PES) and Body of Knowledge (BoK).
Our goal is not only to answer your questions but also to continually improve the learning experience for every future candidate.
Yes, we are happy to assist candidates with the API certification registration process.
The complete application process is explained step by step in Modules 1 and 2 of our online training course, which are available free of charge. These modules cover:
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Eligibility and qualification requirements
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How to complete your API application
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Examination windows and deadlines
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Examination fees
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How to schedule your exam
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Direct cross-references to the relevant API web pages
As API ICP is part of the API Individual Certification Program (ICP), candidates must submit their application directly to the American Petroleum Institute (API). We cannot complete the registration on your behalf.
However, if you have any questions after studying the free modules, simply contact us via our WhatsApp Technical Support line. We will be happy to guide you through the registration process and help clarify any part of the application.
