Terms & Conditions
Welcome to Training & Inspection Services Ltd. By accessing our website, using our free learning resources, enrolling in our courses, or attending our training programmes, you agree to the following Terms & Conditions.
Copyright and Intellectual Property
All course materials, including but not limited to videos, presentations, manuals, quizzes, practice examinations, illustrations, graphics, downloadable resources, and other educational content, are the exclusive intellectual property of Training & Inspection Services Ltd. and are protected by applicable copyright laws.
Access to our courses is granted on a single-user licence basis and is intended solely for the individual who purchased or was authorised to access the course.
You must not:
- Copy, reproduce, or distribute any course material.
- Share your login credentials or course access with another person.
- Record, download, or republish course content without our prior written permission.
- Use our course materials for commercial training or educational purposes without written authorisation.
Any unauthorised copying, distribution, or sharing of our intellectual property may result in:
- Immediate suspension or termination of your course access without refund.
- Cancellation of any associated certificates.
- Legal action to protect our intellectual property rights where appropriate.
eLearning Course Access
Your course access is personal and non-transferable.
Unless otherwise stated, your course access remains available for the period specified at the time of purchase.
Examination Support Policy
We are committed to supporting our learners throughout their certification journey.
If you do not pass your API examination
If you are unsuccessful in your API Individual Certification Program (ICP) examination, simply send us a copy of your official examination score report.
Subject to verification, we will provide an additional six (6) months of access to the same eLearning course at no additional cost, enabling you to prepare for your next examination attempt.
Acceptance of this complimentary extension constitutes acceptance that the original purchase is complete and no refund will be due.
Please note that free renewal is only applicable for our full online courses only. Mock exam and Premium Mock Exam Packages are not renewed upon expiry of duration of the course and need to be re purchased.
If your examination is postponed or deferred
If your examination is postponed or deferred for any reason, please let us know before your course access expires.
Where appropriate, we may extend your course access by up to four (6) additional months at no extra charge, subject to our review and approval.
Cancellation and Refund Policy
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK), you may cancel your purchase within 14 calendar days of placing your order, provided that you have not accessed or begun using the digital course content.
If, during this 14-day cancellation period, you choose to access the course materials, activate your account, or redeem your course, you expressly request immediate access to the digital content and acknowledge that your statutory right to cancel and receive a refund may no longer apply.
There is also a 48 Hour Money back guarantee for our full online courses in place.
How to Request a Cancellation
To request a cancellation, please contact us using one of the following methods:
- Email: info@inspector-training.com
- Submit an enquiry through our Contact Us page
- Contact us via our WhatsApp support service
Please include:
- Your full name
- Email address used for purchase
- Course title
- Purchase date
- Amount paid
- Reason for your request (optional)
Refund Processing
Where a refund is approved, payment will normally be processed within 14 calendar days from the date your cancellation request is accepted.
Refunds will be made using the original payment method wherever possible.
Contact Information
Training & Inspection Services Ltd.
Email: info@inspector-training.com
Website: https://inspector-training.com
Telephone: +44 (0) 7588 353429
Postal Address:
20 St. Barnabas Gardens
London KT8 2TS
United Kingdom
These Terms & Conditions are governed by the laws of England and Wales. Training & Inspection Services Ltd. reserves the right to update or amend these Terms & Conditions at any time. Any changes will become effective upon publication on this website.
Privacy Policy
Effective Date: 6 July 2026
Training & Inspection Services Ltd. (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our courses, contact us, or use our services.
Who We Are
Training & Inspection Services Ltd.
Website: https://inspector-training.com
Email: info@inspector-training.com
Telephone: +44 (0) 7588 353429
Registered Office:
20 St. Barnabas Gardens
London KT8 2TS
United Kingdom
For the purposes of UK data protection legislation, Training & Inspection Services Ltd. is the Data Controller of your personal information.
Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Postal address
- Company name
- Job title
- Country of residence
Course Information
- Courses purchased
- Examination interests
- Learning progress
- Certificates issued
- Examination support requests
Payment Information
Payments are processed securely by our authorised payment providers.
We do not store your debit or credit card details on our systems unless you wish to save it for future purchases in your computer.
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Cookies and analytics information
How We Use Your Information
We process your personal information to:
- Deliver our training courses and services
- Create and manage your learning account
- Process course registrations and payments
- Issue certificates
- Respond to enquiries
- Provide customer support
- Improve our website and services
- Send important course updates
- Comply with legal obligations
- Prevent fraud and misuse of our services
Where you have provided consent, we may also send you information about new courses, promotions, webinars, or industry updates.
You may unsubscribe from marketing communications at any time.
Lawful Basis for Processing
Under the UK GDPR, we rely on one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (where required)
Sharing Your Information
We never sell your personal information.
We may share your data only where necessary with trusted third parties, including:
- Payment processing providers
- Learning Management System (LMS) providers
- Website hosting providers
- IT support providers
- Professional advisers
- Regulatory authorities where required by law
All third-party service providers are required to protect your information and process it only in accordance with applicable data protection laws.
International Transfers
Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including approved contractual safeguards where required.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain training and certification records
- Enforce our contractual rights
When personal information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under the UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your personal data (where applicable)
- Restrict processing
- Object to processing
- Request transfer of your data (data portability)
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Information Security
We use appropriate technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, loss, or destruction.
While we take reasonable precautions to safeguard your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance our services.
You can manage your cookie preferences through your browser settings or our cookie consent banner.
Please see our separate Cookie Policy for more information.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing any personal information.
Children’s Privacy
Our courses and services are intended for professionals and individuals aged 18 years or over.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or data protection practices.
Any updates will be published on this page together with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Training & Inspection Services Ltd.
Email: info@inspector-training.com
Website: https://inspector-training.com
Telephone: +44 (0) 7588 353429
Postal Address:
20 St. Barnabas Gardens
London KT8 2TS
United Kingdom
Complaints
If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Website: https://ico.org.uk
Telephone: 0303 123 1113