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[/vc_column][/vc_row]- Always assign a dedicated person for the Non-Conformance Report (NCR). This individual can be the procedure owner, the discipline lead, or the departmental head. If you do not assign it to someone, NCRs may remain open for extended periods without any action taken. Often, people start rushing to close the NCR when the project is nearing its end or when the equipment is about to be released, resulting in efforts needed tenfold to address issues that could have been rectified easily when the NCR was first opened.
- The NCR owner should accept the NCR, propose remedial action and once accepted, carry out corrective action and provide evidence so the NCR can be closed.
- Assigning a reasonable target completion date for each Non-Conformance Report (NCR) is essential, along with designating an NCR owner. Regularly checking the progress of the NCR closure process by the quality engineer is also important. If an NCR becomes overdue, it typically serves as a Key Performance Indicator and can negatively impact the company’s reputation. Therefore, it is crucial to close NCRs by the target completion date and minimize the number of open NCRs as much as possible.
- Contrary to popular belief, the responsibility to close the Non-Conformance Report (NCR) lies with the NCR owner, who is typically the process owner as well, rather than the quality discipline. The quality department plays a supportive role by facilitating and recording the progress, noting their closure and act as the last line of defence to check the evidence to ensure that they are closed.
- Quality department is normally custodian of NCR register and not the NCR itself.
- Categorizing Non-Conformance Reports (NCRs) is essential for effective trend analysis. This practice can significantly aid in conducting Right First Time assessments and driving continuous improvement campaigns. By systematically organizing NCRs, organizations can identify patterns, address root causes, and enhance overall performance.
- And finally, remember that you can close an NCR via an approved concession request.
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