Equal Opportunities Learner’s Charter

The following Learner Charter has been drawn up stating the standards     of service you can expect to receive as a learner  of Training and Inspection Services Ltd.

Using the Training and Inspection Services Ltd. you can expect:

    to receive a highly quality learning experience

    to be given equal opportunities and treated fairly     to be treated with courtesy

    to have access to advice, guidance and support to ensure your choices are informed
      ones and that your learning needs are met

    to learn in a healthy and  safe environment

    to be provided with timely and appropriate information on your progress

    to have staff listen to any issues, suggestions or concerns you may have, and to
      respond in a relevant manner

In turn; as a customer of Training and Inspection Services Ltd. we would like you to:

    be fully committed to your course

    treat our staff with courtesy

    provide  us  with  appropriate  information  to  help  us  meet  your  learning  and
      assessment needs

    ensure that your behaviour contributes to a healthy and safe environment     abide by any rules specifically relating to online assessment

    communicate issues, suggestions or concerns using the procedures outlined in your
      Student Handbook.

If for any reason you wish   to make a formal complaint, then please    access our formal complaints procedure on the  website or email: help@inspector-training.com.